Incident Communication 101
A guide to clear, timely, and effective incident response
Learn how to handle incidents with confidence, minimize confusion, and maintain trust with customers and stakeholders.
What’s inside the eBook?
- The history of incident communication
- How to prepare for incidents
- Incident roles and responsibilities
- Effective communication channels and best practices
- The importance of post-incident communication
No email address required, our book is available to everyone.
Don’t make incident communication an afterthought
You can’t control when things go wrong but you can control how well you’re prepared to respond and communicate. Here are some common incident communication problems:
- Unclear messaging during a crisis leads to customer frustration.
- Slow or ineffective communication damages trust.
- Internal teams struggle with alignment during incidents.
- Lack of a structured approach results in unnecessary chaos.
Who this eBook is for
Every software team experiences outages and performance issues. This eBook equips customer-centric teams to be prepared for those moments and use them as an opportunity to build trust.
You’ll love this eBook if you’re a…
- Startup founder
- Customer support or success team
- DevOps or IT professional
- SRE team
- Product manager
What you’ll learn
Ready to take your incident response and communication process to the next level? This eBook includes strategies, best practices, and tools to help you communicate with stakeholders when things go wrong.
Here’s what you’ll learn in this eBook:
- How to coordinate across teams.
- Who to involve in your incident response process.
- How to avoid common communication pitfalls.
- Communication examples.
- What to do after an incident is resolved.
Start reading now
No email address required. Start reading now and share it with your team.