Maintenance
Give customers a heads-up about scheduled maintenance
Planned downtime shouldn’t surprise your customers. Schedule maintenance in advance and keep everyone informed during the maintenance window.
Acme Service Status /
Scheduled Maintenance for Customer Portal
Scheduled
We would like to inform you that the Acme Customer Portal will undergo scheduled maintenance on Wednesday, 25th December, from 12:00 UTC to 13:00 UTC.
During the maintenance, you cannot log in, access your account, or use any portal services.
Ths mantenance is essential to improve the performance and reliability of the portal.
Thomas Roberts
10:00 UTC - 18 December
Proactive communication for planned downtime
Communicate early
Publish maintenance windows in advance so your customers see them coming.
Notify the right people
Reach teams and customers through email, Slack, webhooks, and in-app notifications.
Keep customers in the loop during the maintenance window
Redirect traffic to your status page
Point customers to your maintenance page so they see status updates rather than errors.
Control the narrative with maintenance statuses
Move through scheduled, underway, and complete. Customers always know what’s happening.
Communicate cancellations
Plans change. Update your scheduled maintenance notice if you need to cancel or reschedule.
Get a real human on your side
No chatbots or long wait times. Reach out, we’re happy to help!